Client Services Assistant

Latin America | Full-time | Fully remote

Apply

You’re a hyper-organized professional hungry to learn how agencies manage accounts, and eager for the challenge of supporting the senior leaders responsible for building those relationships. You thrive as the coordinator for a distributed team of account executives, helping plan and schedule their activities across numerous clients, supporting their day-to-day focus on servicing, retaining, and growing relationships, and providing rock-solid management of the tools they use to track activities. You are a team player that strives to make the group stronger, more efficient, and more successful. And, above all else, if you want to join a global team that creates deep, long-lasting client relationships built on trust and valuable advice, we would like to meet you! 

Modus is a digital agency headquartered in New York City with offices throughout the United States, Latin America, and the Asia Pacific region. We’re an interdisciplinary group of motivated, dedicated professionals who don’t take things at face value. We uncover insights, imagine new possibilities, and create digital experiences that transform businesses and delight customers.

Our next Client Service Assistant will be an integral part of our client strategy team, working across a wide range of clients and programs.

Responsibilities

 

  • Provide general administrative support for the Client Service team 
  • Maintain client accounts in our CRM and account software
  • Prepare account service-related documents such as meeting agendas, invoices, meeting reports, and other client communications
  • Support the tracking and management of client account payables & receivables  
  • Assist in scheduling meetings & calls and managing calendars
  • Assist in organizing client events (dinners, outings, etc)
  • Develop and maintain a working-level understanding of all clients’ industries, company culture, products/services, and strategic communication plan
  • Proactively communicate with clients as needed in a professional, efficient manner
  • Organize team training and other initiatives

 

Qualifications

 

  • Bachelor’s degree in Marketing, Advertising, Public Relations, Business Administration or a related field
  • Outstanding communication skills in spoken and written English
  • One to three years of professional experience
  • Strong organizational and multitasking skills
  • A strong business administration background
  • Incredible attention to detail
  • Proactive problem-solving skills
  • Can-do attitude and solid interpersonal skills
  • Ability to think creatively
  • Willingness to drive change to increase efficiency and effectiveness 
  • Experience building, executing & optimizing business processes 
  • Excellent office suites skills - email, word processors, spreadsheets, presentation programs
  • Experience with accounting systems is a plus 

Modus offers a great work environment, competitive salary paid in USD, Paid Time off,  training courses and certifications, the opportunity to work with the latest technologies, and other great benefits such as creative and fun team-building events that embrace a worldwide remote company culture

If you are self-motivated and enjoy being part of a diverse team of talented people who help each other while helping to invent the digital future, apply now!